A mobile application designed to streamline cleaning service management by connecting customer bookings, technician workflows, photo-based job documentation, and AI-powered cleaning analysis. The platform provides a structured way to manage service requests, document completed work, and review cleaning quality through a connected digital experience.
Business Requirement
The client needed a digital solution to manage cleaning jobs from the initial booking through service completion and customer feedback. The goal was to simplify appointment scheduling, give technicians a clear view of their assigned work, and establish a consistent process for documenting cleaning results.
The solution also incorporated AI-powered image analysis to support cleaning quality assessment, helping connect field operations with a more structured review process.
Providing customers with a straightforward way to request and manage cleaning services.
Helping technicians access assigned jobs, understand the next steps, and maintain clear progress states from active service through completion.
Capturing before-and-after images of each property and introducing a consistent way to review cleaning outcomes using AI-assisted image analysis.
Capturing customer ratings and feedback to support service evaluation and visibility into the customer experience.
Connecting Service Booking, Field Operations & AI Analysis
Customers can initiate cleaning requests and access relevant service information through the app.
Technicians access job details, follow the cleaning workflow, and update job stages on site.
Property images are captured before and after cleaning to create a visual record of the work performed.
Submitted images are analyzed to generate a cleaning assessment that supports the review process.
The System We Designed
Customer bookings, technician workflows, photo documentation, and AI-powered analysis are brought together in one mobile experience.
Key Workflows
The customer enters the app and begins the cleaning service booking process.
The technician opens the job dashboard and reviews the relevant service details.
The technician documents the property condition before starting the cleaning work.
The cleaning job progresses through the defined workflow, with the technician updating the relevant job stages.
After cleaning, the technician records the updated property condition for comparison and documentation.
The submitted images are processed through the AI analysis workflow to generate a cleaning assessment.
The technician finalizes the service workflow, and customer feedback can be recorded to support service evaluation.
Core Features
A simple onboarding experience that allows users to access the platform and begin managing their cleaning service journey.
A booking interface that helps customers initiate cleaning requests and access relevant service information.
A centralized view of assigned jobs and job details, helping technicians navigate their daily service responsibilities.
Camera functionality that allows technicians to document property conditions before and after cleaning, creating a visual record of the work performed.
An AI analysis interface designed to assess submitted cleaning images and present an analysis result to support the quality-review workflow.
A multi-stage job workflow that guides technicians through the service process, from starting a job to completing the required steps.
Access to relevant job information, property images, customer details, and service descriptions from a single screen.
A feedback interface that captures customer ratings across service-related criteria, helping provide visibility into the customer experience.
A completion workflow that brings together job documentation, service status, and customer feedback to support a more organized service lifecycle.
Technology & Tools
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